Shipping & Returns

Since our products involve personalized customization (DIY), every piece is handcrafted specifically for you after the order is placed.

• Processing Period: After order confirmation, we require 2-5 business days for selection, assembly, and quality inspection.

Note: Production time may extend slightly during promotional events or holidays. We will notify you if this occurs.

Once your item is crafted and inspected, your package will be dispatched immediately.

• Estimated Delivery: Standard shipping takes approximately 7-14 calendar days.
• Total Turnaround: From order placement to delivery, please expect a total of 9-19 days.

We recommend planning your purchase accordingly, especially for time-sensitive gifts.

All jewelry designed via our DIY editor is "made-to-order."

• Photo Preview Service: Upon completion of production, you may contact customer support to request a photo of the actual finished item. If you are not satisfied with the result at this stage, we can process a refund for you.

Note: Once you confirm satisfaction and authorize shipping, or if the item has already been dispatched, returns or exchanges are not supported for non-quality issues.

For non-customized finished items (e.g., Staff Picks collection):

• We accept return or exchange requests within 14 days of receipt.
• Conditions: Items must be in their original condition, unworn, without scratches or damage, and must remain in the original packaging.

Please inspect your order immediately upon reception. If you discover the item is damaged, defective, or if you received the wrong item:

• Please contact our support team within 48 hours of delivery.
• Requirements: Please include your order number and clear, high-quality photos showing the damage or defect.
• Resolution: After verification, we will arrange a free replacement for you.